Refunds and cancellation

You may request a refund of your first Flux subscription payment within 14 days of that payment. Consumed hosted AI is excluded from the refund.

How the refund is calculated

We refund the first subscription payment, less hosted AI already consumed from that subscription’s included allowance. Consumed AI is valued at the hosted rate shown at purchase: provider cost plus 30%, rounded to the nearest credit charged. The deduction cannot exceed the subscription payment. We will show the calculation before processing the refund. Unused included credits associated with the refunded payment are removed.

Request a refund

Email support@fluxcli.com from your account email within 14 days of your first payment. Include the invoice number if available. Do not send card details or passwords. Approved refunds go to the original payment method; your payment provider controls when the funds appear.

Cancel future renewals

Open Dashboard → Plan → Manage billing and cancellation. Cancel before your next renewal to stop future subscription charges. You keep the paid plan through the end of the paid period unless you request an immediate cancellation with a refund. Cancellation by itself does not request a refund.

Renewals and AI top-ups

The 14-day offer applies to the first subscription payment, not later renewals or separate AI top-ups. Contact support about duplicate charges, billing errors, unused top-ups, or other refund requests. Nothing in this policy limits refund or cancellation rights that apply to you by law.